Shipping & Returns
Shipping prices are calculated during the checkout process and are based on quantity, weight, and location. All our UK and International orders are sent using the Royal Mail Standard First Class service.
We aim to have orders made, packed and shipped within 7 working days from the date of purchase.
Estimated delivery times provided by the Royal Mail are as follows:
- UK: 1 working day
- Europe: 3 - 5 working days
- Rest of the world: 5 - 7 working days
These are NOT guaranteed delivery times. They are estimates provided by the Royal Mail. For international orders, please allow for more generous approximations due to potential customs delays. We are not responsible for any delays resulting from either issues the Royal Mail may be experiencing, or delays in the customs clearance process in your country.
Please double check that you have provided us with the correct shipping address while completing your order. Once your order has been shipped we will be unable to retrieve it. We are not responsible for packages that are delivered to incorrect addresses, nor are we responsible for the cost of reshipping an order if it has been returned to us due to an incorrect shipping address.
RETURNS & EXCHANGES
At The Grunge Monkey we want you to be happy with your purchase, so if you order something and it does not fit, or is not exactly what you were looking for, then we will happily provide you with a refund or exchange. This does not include sale items, lucky dip boxes, and custom orders.
You must inform us via email prior to returning any items, and we are not responsible for the return shipping costs. If your item is faulty, we will refund the return shipping costs upon receipt of the item.
Faulty items must be returned to us for further investigation, and no refund or exchange will be issued until the faulty item has been received. You must inform us of the fault via email before returning the item, and you may be asked to provide photographs of the fault.
Our policy lasts 28 days from the date you receive your order. If 28 days have elapsed, we cannot offer a refund or exchange.
Please follow our refund guidelines before returning any items.
- Email us at firstname.lastname@example.org to inform us of your refund / exchange request, or to inform us of a fault with an item in your order.
- Ensure that the item is returned to us in its original condition, with tags, and unworn.
We recommend that you return any items using signed for or tracked shipping as we are not responsible for parcels that go missing. Should you choose to return any items using a non-tracked shipping service, you do so at your own risk. Refunds or exchanges will only be issued once we have received the items you are returning.
Please return any items to the following address:
The Grunge Monkey
The 2nd Floor
19A Upper Northgate Street